Last updated: 1 October 2026 (previous version: 1 January 2026)

Article 1. Coverage

Purple Race Labs provides a limited hardware warranty against defects in materials and workmanship under normal use.

Unless stated otherwise for a specific product, Purple Race Labs provides a warranty period of 24 months for all customers, everywhere — there is no reduced warranty period for customers outside the EU/EEA.

The warranty begins on the original delivery date.

Article 2. What the Warranty Covers

During the warranty period, if a defect is confirmed and covered under this warranty or under statutory law, you may choose: (1) repair of the defective product; or (2) replacement of the product with an equivalent product.

Purple Race Labs may only deviate from your choice if the chosen remedy is impossible or would impose disproportionate costs. If neither repair nor replacement is possible or can reasonably be required, Purple Race Labs will offer a price reduction or a full refund.

Any replacement may be made with new or refurbished parts of equal or improved performance.

Purple Race Labs will provide this Warranty Policy to you on a durable medium (e.g., as a PDF attachment to your order confirmation email) at the latest upon delivery of the product.

Article 3. What the Warranty does Not Cover

This warranty does not apply to:

• Normal wear and tear

• Cosmetic damage (scratches, abrasions, discoloration)

• Damage caused by improper installation, incorrect mounting, or incompatible rigs

• Damage from misuse, abuse, impact, spills, or accidents

• Damage caused by unauthorized modifications, disassembly, firmware manipulation, or repairs

• Damage resulting from electrical issues (overvoltage, faulty USB hubs, power surges)

• Use of the product with incompatible third-party software, frames, or devices

• Commercial use unless explicitly authorized

• Products purchased second-hand or not from an authorized seller

Article 4. Your Responsibilities

Warranty claims may require: proof of purchase; photographs or videos showing the issue; reasonable cooperation during troubleshooting; verification that the product was used according to the installation and safety instructions.

Failure to follow the supplied manuals and safety guidelines may void the warranty.

Claims under our commercial warranty must be reported within the timeframes specified in the General Terms and Conditions (Article 9). Claims under the statutory warranty must be reported within a reasonable time after discovery of the defect. Your statutory rights are separate from and in addition to the timeframes applicable under our commercial warranty.

Article 5. How to Make a Warranty Claim

To initiate a claim, contact support@purpleracelabs.nl or our PRL Discord. Provide order details, a description of the issue, and any supporting materials.

Purple Race Labs may require return of defective items for inspection. Return shipping instructions will be provided during the claim process. Purple Race Labs will bear the cost of return shipping for products returned under this warranty, provided that the return shipment is arranged in accordance with Purple Race Labs’ instructions. Customers are not required to bear any costs for exercising their statutory rights.

Article 6. Limitation of Liability

To the maximum extent permitted by applicable law:

• Purple Race Labs is not liable for indirect, incidental, or consequential damages.

• This warranty is the sole and exclusive remedy for product defects.

• Consumer rights under mandatory law (e.g., EU consumer protection laws) remain unaffected.

Article 7. Region-Specific Notes

EU Customers: This warranty operates in addition to mandatory EU consumer rights.